Careers

CUSTOMER RELATIONS EXECUTIVE (CRE)

Bahrain
Posted 2 months ago

Position Overview: The Customer Relations Executive (CRE) will be responsible for fostering strong relationships with our customers, addressing their needs and concerns, and ensuring a high level of satisfaction. The ideal candidate will be a skilled communicator with a strong focus on customer service and problem-solving.

Key Responsibilities:

  • Customer Support:
    • Serve as the primary point of contact for customer inquiries, issues, and feedback.
    • Resolve customer complaints and concerns in a timely and effective manner.
    • Provide information about products, services, and company policies.
  • Relationship Management:
    • Build and maintain strong, long-lasting relationships with customers.
    • Identify opportunities for upselling and cross-selling company products and services.
    • Conduct regular follow-ups with customers to ensure satisfaction and address any issues.
  • Reporting and Analysis:
    • Track and report on customer feedback, trends, and satisfaction levels.
    • Analyze customer interactions and data to improve service quality and customer experience.
  • Administrative Support:
    • Maintain accurate records of customer interactions and transactions.
    • Assist with the preparation of reports and documentation related to customer service.
  • Collaboration:
    • Work closely with other departments to ensure customer needs are met and to address any service issues.
    • Participate in team meetings and contribute to strategies for improving customer service.

Requirements:

  • Education: A degree in Masters in Business Administration, Marketing, or a related field is a preferred.
  • Experience: At least 3-4 years of experience in a customer service or relations role.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and a customer-focused approach.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software.
    • Ability to handle sensitive and confidential information with discretion.
  • Attributes:
    • Detail-oriented and organized with strong multitasking abilities.
    • Able to work independently as well as part of a team.
    • Adaptable and capable of managing changing priorities.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A positive and inclusive work environment.

Job Features

Job CategoryMarketing

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