Bahrain
Posted 2 months ago
Position Overview: The Customer Relations Executive (CRE) will be responsible for fostering strong relationships with our customers, addressing their needs and concerns, and ensuring a high level of satisfaction. The ideal candidate will be a skilled communicator with a strong focus on customer service and problem-solving.
Key Responsibilities:
- Customer Support:
- Serve as the primary point of contact for customer inquiries, issues, and feedback.
- Resolve customer complaints and concerns in a timely and effective manner.
- Provide information about products, services, and company policies.
- Relationship Management:
- Build and maintain strong, long-lasting relationships with customers.
- Identify opportunities for upselling and cross-selling company products and services.
- Conduct regular follow-ups with customers to ensure satisfaction and address any issues.
- Reporting and Analysis:
- Track and report on customer feedback, trends, and satisfaction levels.
- Analyze customer interactions and data to improve service quality and customer experience.
- Administrative Support:
- Maintain accurate records of customer interactions and transactions.
- Assist with the preparation of reports and documentation related to customer service.
- Collaboration:
- Work closely with other departments to ensure customer needs are met and to address any service issues.
- Participate in team meetings and contribute to strategies for improving customer service.
Requirements:
- Education: A degree in Masters in Business Administration, Marketing, or a related field is a preferred.
- Experience: At least 3-4 years of experience in a customer service or relations role.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused approach.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software.
- Ability to handle sensitive and confidential information with discretion.
- Attributes:
- Detail-oriented and organized with strong multitasking abilities.
- Able to work independently as well as part of a team.
- Adaptable and capable of managing changing priorities.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A positive and inclusive work environment.
Job Features
Job Category | Marketing |