Position Overview: The Customer Relations Executive (CRE) will be responsible for fostering strong relationships with our customers, addressing their needs and concerns, and ensuring a high level of satisfaction. The ideal candidate will be a skilled communicator with a strong focus on customer service and problem-solving.

Key Responsibilities:

• Customer Support:
  • Serve as the primary point of contact for customer inquiries, issues, and feedback.
  • Resolve customer complaints and concerns in a timely and effective manner.
  • Provide information about products, services, and company policies.
• Relationship Management:
  • Build and maintain strong, long-lasting relationships with customers.
  • Identify opportunities for upselling and cross-selling company products and services.
  • Conduct regular follow-ups with customers to ensure satisfaction and address any issues.
• Reporting and Analysis:
  • Track and report on customer feedback, trends, and satisfaction levels.
  • Analyze customer interactions and data to improve service quality and customer experience.
• Administrative Support:
  • Maintain accurate records of customer interactions and transactions.
  • Assist with the preparation of reports and documentation related to customer service.
• Collaboration:
  • Work closely with other departments to ensure customer needs are met and to address any service issues.
  • Participate in team meetings and contribute to strategies for improving customer service.

Requirements:

• Education: A degree in Masters in Business Administration, Marketing, or a related field is a preferred.
• Experience: At least 3-4 years of experience in a customer service or relations role.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused approach.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software.
  • Ability to handle sensitive and confidential information with discretion.
• Attributes:
  • Detail-oriented and organized with strong multitasking abilities.
  • Able to work independently as well as part of a team.
  • Adaptable and capable of managing changing priorities.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A positive and inclusive work environment.