Position Overview: The Inbound and Outbound Manager will be responsible for managing and optimizing the company’s inbound and outbound tourism activities. This role involves coordinating travel arrangements, developing strategic partnerships, and ensuring a high level of customer satisfaction for both inbound and outbound clients.

Key Responsibilities:

• Inbound Travel Management:
  • Coordinate and manage inbound travel arrangements, including accommodation, transportation, and activities.
  • Develop and maintain relationships with local service providers, hotels, and attractions to enhance the guest experience.
  • Oversee and ensure the delivery of exceptional service to international clients and tourists.
• Outbound Travel Management:
  • Manage and optimize outbound travel services, including itinerary planning, bookings, and coordination with international partners.
  • Develop and maintain relationships with global travel agencies, tour operators, and partners.
  • Ensure compliance with travel regulations and company policies.
• Strategic Planning and Development:
  • Develop and implement strategies to improve inbound and outbound travel operations.
  • Analyze market trends and customer feedback to identify opportunities for growth and improvement.
  • Create and manage budgets for inbound and outbound travel operations.
• Team Management:
  • Lead, train, and mentor the inbound and outbound travel team to ensure high performance and professional development.
  • Coordinate team activities and delegate tasks effectively to meet operational goals.
• Customer Service and Support:
  • Address and resolve customer issues and complaints related to travel services.
  • Ensure high levels of customer satisfaction through effective communication and problem-solving.

Requirements:

• Education: Bachelor’s degree in Tourism, Business Administration, or a related field; a Master’s degree is a plus.
• Experience: Minimum of 5 years of experience in tourism management, with at least 2 years in a managerial role overseeing inbound and outbound travel operations.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and travel management software.
  • In-depth knowledge of travel regulations, industry trends, and customer service practices.
  • Ability to handle sensitive and confidential information with discretion.
• Attributes:
  • Strategic thinker with strong problem-solving skills.
  • Ability to work independently and lead a team effectively.
  • Adaptable and capable of managing changing priorities in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• A dynamic and supportive work environment.