Refund & Cancellation Policy

Last updated: 5 October 2026

This policy explains when and how Fahdan Business Solutions W.L.L. (“Fahdan”, “we”) refunds payments for its services. It applies to all payments made to Fahdan, including payments through the fahdan.com payment portal (card and Binance Pay) and bank transfers. It forms part of our Terms & Conditions.

1. What you pay us for

Most of our services involve two kinds of charges:

Professional fees: our fee for advice, preparing documents and managing your application.
Government and third-party fees: fees we pay on your behalf to authorities and other parties (for example the Ministry of Industry and Commerce, LMRA, NPRA, the municipality, Bahrain Chamber, notary, banks and insurers).

Your quotation or invoice shows which part is which.

2. Free consultation

Your first consultation is free. Nothing is charged and nothing needs to be refunded.

3. Cancelling before we start work

If you cancel in writing before we start work on your file, we refund the full amount you paid, less any card, Binance Pay or bank charges we cannot recover.

Work starts when we begin preparing your documents or submit anything to an authority on your behalf.

4. Cancelling after we have started

Professional fees: we refund the part of the fee for stages we have not started. Stages already started or completed are not refunded. Your quotation lists the stages of your service.
Government and third-party fees: once paid to an authority or third party, these fees are not refundable by Fahdan. If the authority returns any amount (for example a refundable municipality deposit), we pass it back to you as soon as we receive it.

5. If an authority rejects or delays an application

Decisions on licences, registrations, visas and permits are made by the authorities, not by Fahdan, and timelines depend on them. If an application is rejected or delayed:

government fees follow the authority’s own refund rules (see section 4);
professional fees for work already carried out are not refundable;
where the rejection was caused by an error on our side, we correct and resubmit the application at no extra professional fee.

6. Payments made by mistake

If you pay twice for the same invoice, or pay an amount that was not due, tell us within 30 days and we refund the extra amount in full.

7. How to request a refund

Email accounts@fahdan.com with:

your full name and company name (if any);
the invoice or payment reference and the payment date;
the reason for the request.

We confirm receipt within 2 working days and give our decision within 5 working days.

8. How refunds are paid

Approved refunds are paid within 14 working days of our decision, to the original payment method where possible.
Card payments go back to the same card. Your bank may take a few more days to show the amount.
Binance Pay payments are refunded through Binance Pay to the same account, for the amount originally paid in the same currency or token. We are not responsible for changes in exchange rates or crypto prices between payment and refund.
Bank transfers are refunded to the account that made the payment.
Bank, card or network charges that we cannot recover may be deducted.

9. Card disputes

Please contact us before raising a dispute with your bank. Most issues are solved faster directly with us.

10. Services in Saudi Arabia

Services delivered by Fahdan Business Solutions KSA follow the same principles. Government fees there follow the rules of the Saudi authorities.

11. Changes to this policy

We may update this policy. The version on this page on the date of your payment applies to that payment.

12. Contact

Fahdan Business Solutions W.L.L.
Office 21, Building 6, Road 355, Block 327, Adliya, Manama, Kingdom of Bahrain
Phone / WhatsApp: +973 1734 3582
Email: accounts@fahdan.com